Contagious will not be responsible for items mailed to the wrong address. MAKE SURE your shipping address is correct at checkout. You will be responsible for additional postage if the items are returned to us. If you choose to not have them reshipped, shipping charges will be taken out of your gift card amount on return shipments.
All sale and clearance items marked FINAL SALE are NOT ELIGIBLE for exchange. Such items are clearly marked and exchanges will not be accepted.
If for any reason you are not satisfied with your exchangeable product, please contact us within 14 days of the date the product was shipped (located on your package) to arrange a return for a gift card. NO REFUNDS, exchanges will be credited a gift card for future purchases online. The amount of shipping will be subtracted from the gift card price if the package was eligible for free shipping on all returns.
All items must be returned in their original packaging, must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear)
By removing the tags you agree to keep the item, in the current condition it is in, with no exchange or return allowed. NO EXCEPTIONS.
All returns/exchanges must have a reference number that can be obtained by emailing firstname.lastname@example.org, Self service returns can be accessed by logging into your Customer account on this site.
For your satisfaction, we suggest you insure your return and add a tracking number. We do not take responsibility for items unless a tracking number shows arrival at our warehouse.
If you receive a defective or wrong item, please contact us within 72 hours of the date and time your tracking number shows delivered for assistance. Email email@example.com. After 72 hours all items are an AS IS sale. The current condition of the item has been assumed acceptable by the buyer. The tags must be attached for further exchange or return. REMOVAL OF THE TAGS CONSTITUTES ACCEPTANCE OF THE PRODUCT TO BE AN “AS IS” ITEM. This makes the item a FINAL SALE. The shipping is the responsibility of the buyer after this timeframe on all products.
All items will have a tracking number. These are emailed to the address supplied in your account.
Buyers can obtain the tracking number by emailing firstname.lastname@example.org.
We pride ourselves on our EXTREMELY FAST SHIPPING.
Therefore once a product is ordered it is already in the shipping process, so you may not cancel. Read about exchanges for your options.
We LOVE our customers. To help us provide you with the best prices we aim to keep seasonal products in stock.
You have 14 days from the date you received them to return for a refund on the product only (shipping is not included.)
Your health is a huge concern for us, therefore items that have been worn or do not have tags attached are not eligible for return. If you have questions you can email us (email@example.com).
Send the Package to:
Truly Contagious Returns 3477 S 2900 W Heber City, UT 84032
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