Shipping Policy

We strive to process and ship your orders as quickly as possible!

Order Processing

• Most orders are processed and shipped within 24 hours or less
• Orders placed before 2:00 PM MST (Monday–Friday) will ship the same day
• Orders placed after 2:00 PM MST will ship the next business day
• We do not ship on Saturdays or Sundays
  

Shipping Method

• All orders are shipped via USPS
  

Shipping Address Responsibility

• Please ensure your shipping address is correct at checkout
• We are not responsible for packages shipped to incorrect addresses provided by the customer
• If a package is returned to us due to an incorrect address:
  
  The customer will be responsible for additional postage to have the item reshipped
  
  If you choose not to have the item reshipped, the original shipping cost will be deducted from your store credit (if applicable)

Exchange Policy

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help with an exchange under the guidelines below.

Final Sale Items

• Items marked FINAL SALE or Clearance are not eligible for return or exchange.
• These items are clearly labeled at the time of purchase.
  

Exchange Eligibility

• Requests must be made within 30 days of the shipment date (as shown on your package).
  

Item Condition Requirements

To qualify for an exchange, items must be:

• Unworn, unwashed, and in new condition
• Tags must be attached
• Free of odors, pet hair, or any damage
  

Important:
Removing tags indicates acceptance of the item. Items without tags are not eligible for exchange or return under any circumstances.

Return Authorization Required

• All returns/exchanges must be approved before being sent back.
• To request a return, contact us:
  hello@trulycontagious.com
  📞 435-671-8245
  

Returns sent without authorization may not be accepted.

Shipping Responsibility

• Customers are responsible for return shipping costs.
• We are not responsible for items sent to an incorrect address, so please verify the return address carefully before shipping.

• All items will have a tracking number. These are emailed to the address supplied in your account.
• Buyers can obtain the tracking number by emailing hello@trulycontagious.com.

• We pride ourselves on our EXTREMELY FAST SHIPPING.  
• Therefore once a product is ordered it is already in the shipping process, so you may not cancel. Read about exchanges for your options.

We truly appreciate our customers and strive to offer high-quality products at the best possible prices. To help us maintain this, we keep seasonal items in stock and follow the return guidelines below.

Return Window

• Returns are accepted within 30 days of the shipment date.
• Refunds apply to the product cost only (original shipping fees are non-refundable).

Return Authorization Required

• All returns/exchanges must be approved before being sent back.
• To request a return, contact us:
  hello@trulycontagious.com
  📞 435-671-8245
  

Returns sent without authorization may not be accepted.

Shipping Responsibility

• Customers are responsible for return shipping costs.
• We are not responsible for items sent to an incorrect address, so please verify the return address carefully before shipping.

Return Requirements

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• Tags must still be attached
• Items that do not meet these conditions will not be accepted
  

How to Return an Item

Please include the following with your return:

• Your name
• Your order number
• A note indicating which item(s) you are returning
  (Including your packing slip is perfectly fine if available)
  

Refund Processing

• Refunds are issued within 14 days after we receive and inspect your return
• Refunds will be applied to your original method of payment
  

Return Address

Truly Contagious Returns
3477 S 2900 W
Heber City, UT 84032